Returns & Exchange

My 30-Day Money Back Guarantee

Sophia Jewelers wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.

Non-Returnable Items

We have a great refund and exchange policy. However, some things we just can't take back:

Items which have been abused or modified
Special orders made to customer specifications
Products modified as per customer requests

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the Contact US Link on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Sophia Jewelers.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Sophia Jewelers for quick and easy refunding.

4. All Return Packages should be Mailed to:

SJ.COM

Dept: Returns
2004 Arden Oaks Drive
Ocoee, FL 32820-2273
USA

Return Process:

The Sophia Jewelers warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Sophia Jewelers will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return:

Packages without a return authorization number (RMA#) will not be accepted for refund.
Items must be returned in the same condition as they were sent from Sophia Jewelers within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).

Credit Card Enquiries:

For any information or requests concerning credit card refunds based on returns or fraud please call the Sophia Jewelers Customer Service Department 1.407.412.9590 Monday to Friday 10:00AM – 6:00PM EST.